Holistic Pulsing Guild Complaints Process

If you believe the Code of Ethics and/or the Standards of Practice have been breached, then a complaint may be made to the Holistic Pulsing Guild. A breach may be an incident or a general feeling that the practitioner has acted inappropriately. “Inappropriate” means anything that is not relevant or necessary to the treatment or service. Complaints made must be relevant to the Code of Ethics and Standards of Practice (not of a personal nature).

You may choose to make a complaint directly to the Health and Disability Commissioner on 0800 11 22 33, or at https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/

For further information, contact: complaints@holisticpulsing.org.nz

(Note: this is an entirely confidential email, that goes directly to our Complaints Officer).

Please click here for the full process.

HP External Complaints Procedure 2021

What to do

In the first instance you are encouraged to contact the practitioner involved in an attempt to resolve the issue, or at least to notify them of the complaint.

Write down details of the incident with dates, times and names of the relevant people. Click the link above for the complaints form or email us on complaints@holisticpulsing.org.nz.

Keep a record of the email for yourself (the Complainant).

What happens next

The Complaints member will acknowledge receipt of your complaint in writing, give a projected time frame for the complaints process and inform the Complaints Team that a complaint has been received.

The complaints process will begin.

The Holistic Pulsing Guild supports current Registered members through the complaints process. Where the practitioner is not registered, they will be notified of the complaint and encouraged to set up their own supports. The complainant will be notified.

When a Complaint is Received

The Holistic Pulsing Guild assigns an experienced member to be the complaints person each year. That person, on receipt of a complaint, may assign another member that he/she can work with that he/she feels has the expertise relevant to the particular complaint. He/she may also seek supervision (at the Guild’s expense) for support.

The Complaints Team and the Holistic Pulsing Guild Core Group must act fairly and impartially. If any member of the Complaints Team or Core Group feels compromised, they must withdraw from the process. Confidentiality must be maintained at all times.

If you are not satisfied with the result of the process, you have every right to take your complaint to the Health and Disability Commissioner https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/

or call 0800 11 22 33